John Matthias' Blog - Powered By Christ

Monday Blues~~~

Wat a way to start a new week?
Came in tis morning, start returning calls, replying emails(consumer & Singnet)~
Non-stop action.

Come to tink of it, its really ridiculous. Last time in Jeanie and Mike's era, there are 3-4 helpdesk wif 1 supervisor and of cos mike as technical mgr. Ever since they quit, things are getting from bad to worse. Till now, 1 helpdesk supervisor clearing all the calls and emails. Pathetic isn't it?


There was this meeting tat says the new control centre will work from 8am - 8pm, and it will consist of 1 helpdesk and 1 HWS gal, but it seems only my poor helpdesk are doing it. And wats worse, they are all handling tis new CONTROL CENTRE thing till there is no time for them to answer any helpdesk calls or clear admin calls. Like wat i say in previous post, "are meeting really useful?". What has been executed is totally different from wats discussed in the meeting. Doing all these alone, tis does not include handling RMA stuffs. To make things worse, i will still have to learn and do the new Control Centre things!!!!

Suggested to juz close the freaking helpdesk as no one mends it anyway except for the Supervisor who has ppl but doing other things~ =.=" total crap!! BUT cannot cos there is a contract wif STinknet that we have to support them from 1 more yr after loosing the Distribution right.

Hopefully NTU replies me fast, had enough of it! Not to mention the pay SUX!!!

Well all the best for me and hope my week gets better~